• Finance And Business 08.04.2018 Comments Off on Extraordinary Performance Ordinary People Abraham PDF 794050a0b

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    by P.K. Abraham : Extraordinary Performance from Ordinary People

    ISBN : #812410865X | Date : 2007-07-30

    Description :

    PDF-002d0 | … Extraordinary Performance from Ordinary People


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  • Finance And Business 07.04.2018 Comments Off on Designing Best Call Center Business PDF 58bb537b9

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    Designing the Best Call Center for Your Business, 2nd Edition PDF




    by Brendan B. Read : Designing the Best Call Center for Your Business, 2nd Edition

    ISBN : #1578203139 | Date : 2005-01-04

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    PDF-2b1ac | Designing the Best Call Center for Your Business examines all key aspects of opening and expanding a live agent call center, with in-depth coverage on facilities and workstation design; site selection, including communications and power backups; f… Designing the Best Call Center for Your Business, 2nd Edition


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  • Finance And Business 06.04.2018 Comments Off on Five Star Service Exceptional Customer PDF 015d3d9d9

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    Five Star Service: How to deliver exceptional customer service (2nd Edition) (Prentice Hall Business) PDF




    by Michael Heppell : Five Star Service: How to deliver exceptional customer service (2nd Edition) (Prentice Hall Business)

    ISBN : #0273734385 | Date : 2010-07-18

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    PDF-337bd | This is the book that will show you how to ensure customers are raving about your products and services and come back for more. Five Star Service 2nd edition is an easy read, high impact title from the bestselling author of How to Be Brilliant, Michael Heppell. In this book he gives you over 100 instant tips, 50 examples of the best practices, over a dozen brand new techniques and multiple strat… Five Star Service: How to deliver exceptional customer service (2nd Edition) (Prentice Hall Business)


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  • Finance And Business 05.04.2018 Comments Off on Customer Service Over Phone Techniques PDF 301982322

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    Customer Service Over the Phone: Techniques and Technology for Handling Customers Over the Phone PDF




    by Stephen Coscia : Customer Service Over the Phone: Techniques and Technology for Handling Customers Over the Phone

    ISBN : #1578200466 | Date : 1999-11

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    PDF-f4cbd | Exceptional customer service is crucial to a successful phone-based business. Quality service can secure customer loyalty, while poor service can lose it. This concise guide examines every important scenario that a customer service representative is likely to encounter and shows how to best handle each situation. It also explains how to make effective use of voice mail, email, fax, and letters. ;… Customer Service Over the Phone: Techniques and Technology for Handling Customers Over the Phone


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    [Pub.13aaU] Customer Service Over the Phone: Techniques and Technology for Handling Customers Over the Phone PDF | by Stephen Coscia


    Customer Service Over the Phone: Techniques and Technology for Handling Customers Over the Phone by by Stephen Coscia

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  • Finance And Business 05.04.2018 Comments Off on Business Volution Strategies Surviving Africa PDF 0a93f2a0b

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    Business E-Volution: Strategies for Surviving in a Wired South Africa PDF




    by J. B. Loewen : Business E-Volution: Strategies for Surviving in a Wired South Africa

    ISBN : #1868723615 | Date : 2001-09-11

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  • Finance And Business 02.04.2018 Comments Off on Employee Morale Driving Performance Challenging PDF 54ece8ce0

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    Employee Morale: Driving Performance in Challenging Times PDF




    by D. Bowles : Employee Morale: Driving Performance in Challenging Times

    ISBN : #1349368083 | Date : 2015-11-09

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    PDF-e6909 | Performance is the key outcome of high morale, and the reason why it should be taken so seriously: with research gathered from some of the world’s largest employee opinion databases and best academic centres, the authors lay out the morale-performance connection…. Employee Morale: Driving Performance in Challenging Times


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  • Finance And Business 02.04.2018 Comments Off on Corporate Foresight Strategic Decisions European PDF D986c88ee

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    Corporate Foresight and Strategic Decisions: Lessons from a European Bank PDF




    by S. Marinova : Corporate Foresight and Strategic Decisions: Lessons from a European Bank

    ISBN : #1137326964 | Date : 2013-11-29

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    PDF-cc578 | This study investigates the relationships between corporate foresight and management decision-making processes in organizations. It provides an extensive analysis of extant theories of corporate foresight and strategic management, brings in new insights, and presents an in-depth case study exploration of corporate foresight of a European bank…. Corporate Foresight and Strategic Decisions: Lessons from a European Bank


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  • Finance And Business 01.04.2018 Comments Off on Rethinking Knowledge Management Processes Information PDF 2c0ad7dc1

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    Rethinking Knowledge Management: From Knowledge Objects to Knowledge Processes (Information Science and Knowledge Management) PDF




    : Rethinking Knowledge Management: From Knowledge Objects to Knowledge Processes (Information Science and Knowledge Management)

    ISBN : #3540664246 | Date : 2007-07-31

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    PDF-8a2ed | This book readdresses fundamental issues in knowledge management, leading to a new area of study: knowledge processes. McInerney’s and Day’s superb authors from various disciplines offer new and exciting views on knowledge acquisition, generation, sharing and management in a post-industrial environment. Their contributions discuss problems of knowledge acquisition, handling, and learning from … Rethinking Knowledge Management: From Knowledge Objects to Knowledge Processes (Information Science and Knowledge Management)


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  • Finance And Business 01.04.2018 Comments Off on Montage Von SchlA4uchen Industrierobotern IPA IAO PDF 23e66edc6

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    Montage von Schläuchen mit Industrierobotern (IPA-IAO – Forschung und Praxis) (German Edition) PDF




    by Bruno Frankenhauser : Montage von Schläuchen mit Industrierobotern (IPA-IAO – Forschung und Praxis) (German Edition)

    ISBN : #3540500723 | Date : 1988-07-04

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    PDF-9e0dc | In diesem Band werden Automatisierungstechnologien für die vollautomatische Montage von Schläuchen mit Industrierobotern behandelt. Neben der Konzeption alternativer Gesamtsysteme liegt der Schwerpunkt der Arbeit auf der experimentellen Untersuchung des Greif- und Fügevorganges und der Entwicklung geeigneter Verfahren zum Toleranzausgleich. Weiterhin wurde zur Berechnung ausgewählter Montagepa… Montage von Schläuchen mit Industrierobotern (IPA-IAO – Forschung und Praxis) (German Edition)


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    Montage von Schläuchen mit Industrierobotern (IPA-IAO – Forschung und Praxis) (German Edition) by by Bruno Frankenhauser

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  • Finance And Business 01.04.2018 Comments Off on Environmental Radioactivity Natural Industrial Military PDF C455f658e

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    Environmental Radioactivity: From Natural, Industrial, and Military Sources PDF




    by Merril Eisenbud : Environmental Radioactivity: From Natural, Industrial, and Military Sources

    ISBN : #0122351533 | Date : 1987-02

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    PDF-a8611 | Environmental Radioactivity from Natural, Industrial, and Military Sources is the comprehensive source of information on radiation in the environment and human exposure to radioactivity. This Fourth Edition isa complete revision and extension of the classic work, reflecting major new developments and concerns as the Cold War ended, nuclear weapons began to be dismantled, and cleanup of the nuclear… Environmental Radioactivity: From Natural, Industrial, and Military Sources


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